Transport Focus

News

Transport Focus calls for national 'yellow card' warning for those who make ticket mistakes

Passenger watchdog wants train operators across the country to be more lenient with customers who buy the wrong ticket by mistake

Transport Focus 16 Jan

Comment

Opinion: How should operators do better with stranded trains?

What happens when your train is stuck, and how equipped are operators to deal with the issues that arise? A new report has some answers, says Philip Haigh.

Phil Haigh 21 Aug

News

Stranded trains study calls for more focus on passenger welfare

Rail industry plans for dealing with stranded trains require greater focus on the safety and welfare of passengers involved, according to a report for the Office of Rail and Road and Transport Focus.

Safety 2 Aug

The crumpled wreckage of the Birmingham-Glasgow TPO at Rickerscote in March 1996. The collision claimed the life of a postal worker. PRESS ASSOCIATION.

Comment

What do passengers want and expect?

No passenger wants an unsafe railway, but do they want one that closes to avoid any risk?

Passengers 30 May

News

Railway must respond to wider societal changes

Societal changes are as important to the future of the rail industry’s strategy as what it does to attract passengers back

9 Mar

News

Harrison signs up to Smart Transport

Trudy Harrison, newly appointed Parliamentary Under Secretary of State at the Department for Transport, is the latest keynote speaker.

4 Nov

News

Fare rise confirmed; three-day season tickets in the offing

The annual fares rise will happen in January despite calls for them to be frozen

3 Sept

Comment

COMMENT FROM THE ARCHIVES: R869 - Williams Review is critical

“This review is something the industry desperately needs. 2018 was a disaster for the railway.”

Editor's comment 31 Dec

News

"Passengers won’t believe this is not fake news!" - Transport Focus Chief on fare increases

Passenger watchdog critical of fare increases

2 Jan

News

ORR finds ‘systemic failings’ in Network Rail timetable changes

Regulator requires Network Rail to carry out four actions immediately to improve passenger services.

30 Jul

News

Study reveals passengers’ HS2 expectations

Potential HS2 passengers have high expectations of technology and customer service says report

22 Feb

Comment

What passengers want

Guest columnist Anthony Smith, Chief Executive at Transport Focus

Editor's comment 5 Jan

News

Train quality is East Midlands Trains' passengers’ main concern

Age and quality of rolling stock on EMT is passengers’ single biggest area of concern, according to research conducted by Transport Focus

6 Sept

News

‘Green shoots of recovery’ seen in latest NRPS

Signs of recovery in passenger satisfaction according to watchdog

25 Jul

Trams 275 and 266 at Haymarket. RICHARD CLINNICK.

News

Edinburgh Trams scores highly in light rail survey

Edinburgh Tram passengers are the most satisfied light rail users according new research from Transport Focus

14 Jun

Southern 377107 at Clapham Junction on January 3 2014. RICHARD CLINNICK.

News

Rail fares increase of 1.9%, as watchdog urges Southern fares freeze

Regulated rail fares are set to rise by 1.9% in January 2017, following the announcement of the Retail Price Index figure on August 16.

30 Aug

News

Watchdog highlights Southern dispute's impact on passengers

Transport Focus (TF) highlighted the ongoing problems suffered by passengers on the Southern network, caused by ongoing industrial relation problems.

30 Jun

News

Eight out of 10 passengers ‘satisfied’, says National Rail Passenger Survey

Eight out of 10 passengers are satisfied with rail travel according to the latest National Rail Passenger Survey

30 Jun

News

Clampdown on drunkenness proves effective

Initiatives to prevent rowdy and drunken passengers from boarding trains have succeeded in making passengers feel safer, says Transport Focus.

17 May

Passengers at London King's Cross. JACK BOSKETT.

News

Which? wants ORR to act as passengers’ champion

Consumer watchdog Which? wants Government to ensure that the ORR has powers enabling it to be “a strong, independent regulator that stands up for passengers”.

29 Mar