Edinburgh Trams has the most satisfied light rail passengers in the country, with 99% of those surveyed by Transport Focus (TF) claiming to be happy with their journeys.
Six light rail networks were surveyed by TF, and all scored satisfaction levels of 90% or greater. Midland Metro showed the greatest improvement, up from 82% in 2015 to 92% in 2016. Only Sheffield Supertram showed a decline in passenger satisfaction, although its level was still 91%.
The most important factor for passengers is punctuality, with satisfaction overall rising by two percentage points (pp) to 88%. Walking time to and from tram stops also improved, up 4pp to 88%.
- For more on this subject, read RAIL 829, published on June 21.