Transport Focus (TF) highlighted the ongoing problems suffered by passengers on the Southern network, caused by ongoing industrial relation problems.
When releasing the National Rail Passenger Survey, it said passengers have had a particularly difficult time, and that industrial disputes have aggravated the knock-on effects of record passenger numbers, the impact of major improvement works and existing problems with trains and track. It also highlighted recent strikes on ScotRail.
TF called on the industry to “better manage planned and unplanned disruption – getting services back to normal as soon as possible and keeping passengers informed.”
The watchdog also wants compensation boosted to ‘help ease the pain’ and to make ‘some offer that shows passengers they haven’t been forgotten and that acknowledges problems experienced.’
TF said that this could include implementing the ‘welcome promise’ to cut the threshold for Delay Repay to 15 minutes from the current 30.