Passengers - Page 18

Passengers at London King's Cross. JACK BOSKETT.

News

Passengers supply 71% of rail industry’s income

More than 70% of the rail industry’s £13.5 billion income in 2014-2015 came from passengers. This has increased by 5%. Passengers supply £8.8bn of the funding.

18 Mar

News

SWT invests in customer contact

Thirty-five jobs will be created at a new customer contact centre at Basingstoke that will be operated by South West Trains (SWT).

18 Mar

Passengers at Manchester Piccadilly. JACK BOSKETT/RAIL REVIEW.

News

ORR calls on TOCs to improve delay compensation

Train operators must start a national campaign to increase awareness of compensation for delayed services, says the Office of Rail and Road (ORR).

18 Mar

News

Passenger numbers continue to rise

Rail passenger numbers for the 12 months ending January 2015 rose by 4.5% compared with the previous 12-month period.

15 Feb

News

Passengers value the human touch, says watchdog

Passengers still value human interaction despite the new technology introduced by the rail industry, according to new research released by Transport Focus.

10 Feb

News

VIDEO: Transport Focus passenger survey

Passengers were asked what they think of railway staff services and how they add to journey experience

9 Feb

News

CBT map shows passenger growth online

A map launched by the Campaign for Better Transport (CBT) charts railway station usage from 1997, and reveals huge growth in passenger numbers

28 Jan

News

Perry predicts smart ticketing revolution

Rail Minister Claire Perry says smart ticketing on the railways is “an inevitability”, and that magnetic stripe tickets will be redundant in the future.

28 Jan

DRS 37401 Mary Queen of Scots stands at Carlisle on January 16, with the 1732 from Barrow. TOM DUMELOW.

News

DRS to add third set for Northern’s Cumbrian Coast

A third locomotive-hauled rake of coaching stock will be provided by Direct Rail Services to support Northern Rail’s trains on the Cumbrian Coast.

21 Jan

GWR 43138 stands at London Marylebone on December 27, with the 0932 to Swansea. PAUL WINTER.

News

New report sheds light on impact of service disruption

Train operating companies must work harder to give passengers information on service disruptions clearly, early and often.

1 Jan

Feature

Is this system really the smartest solution?

Smartcards are popping up for passengers everywhere, but is the technology already out of date, superseded by contactless bank cards? PAUL CLIFTON reports

Passengers 1 Jan

Feature

Can we ensure the train takes the strain?

ANTHONY LAMBERT looks at the generational differences behind current travel patterns

Passengers 1 Jan

News

More passengers on Brigg line

Passenger numbers on the Brigg line have grown substantially in the past year, according to recent data on station usage from the Office of Rail and Road.

23 Dec

News

Charter marks service upgrades

A special charter for local passengers and stakeholders ran on December 11, to mark the start of upgraded west of England services from December 13.

23 Dec

Edinburgh Trams at Haymarket on June 5 2014. RICHARD CLINNICK.

News

Edinburgh Trams ridership exceeds five million

More than five million passengers will have used Edinburgh’s tram network in 2015,

23 Dec

News

London tops station usage charts as numbers increase

Nine of Britain’s busiest ten stations are in London, according to the latest station usage figures released by the Office of Rail and Road (ORR).

15 Dec

News

London Underground beats busiest day record

More than 4.8 million passengers travel on the Tube on December 4

9 Dec

News

Boxing Day trains on Merseyside

Merseyrail will run trains on parts of its network on Boxing Day. It will be the first time the train operating company has run trains on December 26.

13 Nov

Feature

A triumph of effective collaboration

The Reading redevelopment is proof of how several contractors working in harmony can result in a spectacular success

Major projects 11 Nov

Feature

A formal manifesto for the rail industry

Members of the RailReview Editorial Board discuss the RailReview Manifesto open letters to Secretary of State Patrick McLoughlin and Chairman Sir Peter Hendy

Major projects 30 Oct