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SWT invests in customer contact

Thirty-five jobs will be created at a new customer contact centre at Basingstoke that will be operated by South West Trains (SWT).

It will operate around the clock and SWT is also installing more than 100 new ticket machines across its network which the centre will monitor. These will be fitted with video screens linked to the contact centre. Should a passenger need help they can use the video link for assistance. The new ticket machines and video contact centre will start operation in June.

In a separate move, SWT is providing 2,300 iPhones to front-line customer service staff to provide more detailed information to passengers.

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  • Andrewjgwilt1989 - 26/03/2016 15:28

    Not to mention the Class 707's that are to be built next year that'll improve better services.

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