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Abellio Greater Anglia has spent £40 million in the past year on “customer-focused initiatives and service improvements”, according to its annual report.

ORR to assess customer performance of operators, following a ‘mystery shopping’ exercise conducted in response to the ‘super complaint’ by consumer body Which?

The Competition and Markets Authority (CMA) has referred the awarding of the Northern Rail franchise to Arriva for an in-depth investigation.

The Department for Transport is considering a new franchise to operate services on the east-west rail link from Cambridge to Oxford.

Consultation on the next InterCity West Coast franchise, which starts in April 2018, began on May 10.

Contract for engineering consultancy services for procurement of next Wales & Borders franchise and development and delivery of the South Wales Metro awarded.

Northern Managing Director Alex Hynes says there are “four big things in the next 44 months” that will revolutionise the franchise.

New trains and a better service have been promised by Arriva, which started running the Northern franchise on April 1, and will continue until March 2025.

Alliance Rail has accused DfT of blackmailing ORR by threatening to withdraw funding for ECML upgrades if it allows more open access services to run.

West Midlands Rail (WMR), the company set up to improve passenger services in the region comments on the DfT's announcement of shortlisted bidders.