Consultation on the next InterCity West Coast franchise, which starts in April 2018, began on May 10.
Passengers, businesses and local councils are being invited to give their views on the franchise (currently operated by Virgin and Stagecoach), with customer satisfaction, improvements to services and ways of making the railway more accessible among the factors highlighted by the Department for Transport (DfT).
Respondents are also being asked about aspects of the franchise’s service such as seating at stations and car parking, how they plan their journeys, and what they would like to see change.
The DfT says the consultation, which closes on August 2, will shape the Invitation to Tender, which is due to be issued later this year. The winning bidder for the franchise will be announced in November 2017.