Tickets

Comment

Railway 200: Tickets please!

In the second of our series celebrating 200 years of the modern railway, Andy Wakeford, Fares Lead at the Rail Delivery Group, looks at train ticketing.

Industry views 16 May

Eurostar 374020 at St Pancras International on June 3. RICHARD CLINNICK.

News

Eurostar explains reason Any Belgian Station ticket withdrawal with 'new solution' in the pipeline

Tickets will be taken off sale in the spring in a move described as a 'retrograde step'

Eurostar 20 Jan

News

Transport Focus calls for national 'yellow card' warning for those who make ticket mistakes

Passenger watchdog wants train operators across the country to be more lenient with customers who buy the wrong ticket by mistake

Transport Focus 16 Jan

Comment

Opinion: How to tackle fare evasion

Now the regulator is to review protection practices and prosecutions process, our Industry Insider looks at the issues around fare evasion.

Industry views 2 Dec

Southeastern train leaving Cannon Street station

News

Southeastern still unable to accept King Charles III banknotes at ticket machines

The new King Charles III notes have been in circulation since June

Southeastern 25 Nov

From left to right: Nick Atkinson [ESSCRP], Alan Neville [GA], Jayne Sumner [ESSCRP] at Wrabness station. Photo: Greater Anglia

News

Greater Anglia launches 'hop on, hop off' ticket on Essex branches

Greater Anglia has launched two new 'Ranger' tickets, encouraging 'hop on, hop off' usage along two branch lines

Greater Anglia 18 Oct

A ticket being checked by a conductor on a train

News

Northern stops railcard prosecutions

Northern Trains is halting all current cases of passengers prosecuted for using 16-25 Railcards to claim discounts at the wrong time of day.

rail 15 Oct

Paddington Underground Station new ticket office entrance

News

New accessible tube ticket hall opens at Paddington

The new ticket hall at Paddington London Underground station which serves the Bakerloo line is now open.

rail 25 Sept

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Bargain tickets on Marston Vale Line

London Northwestern Railway has extended its £1 ticket offer on the Marston Vale Line between Bletchley and Bedford until November.

Tickets 10 Sept

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GTR offers in-app season tickets

New apps from Govia Thameslink Railway now allow commuters to buy and store season tickets on their smartphones for Great Northern, Southern, Thameslink and Gatwick Express services.

Ticketing 6 Sept

Comment

How we can modernise the retail experience…

Transport Focus Director Natasha Grace considers how any fares and ticketing reform should take into account the role of station staff

Passengers 22 Jul

Comment

A level playing field

Anthony Smith, chair of the trade body Independent Rail Retailers, discusses how the organisation’s members can fuel growth

Passengers 11 Jul

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Ticket sale becomes barometer for public frustration

Further work needed to improve public perception for the rail industry, following incentive to bring together operators and attract more customers to rail.

Tickets 30 Jan

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ScotRail U-turn on ticket office proposals

Plans to close three ticket offices in Scotland and to reduce opening hours at 117 others have been heavily scaled back, following widespread opposition.

1 Mar

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Campaigners make the case for leisure travel by rail

The Campaign for Better Transport is calling on the Government to promote leisure travel through cost-effective ticketing,

4 Sept

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Simpler fares scheme to be trialled on LNER

Two-year trial to launch in January

3 Sept

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Barcode readers move AGA closer to paperless system

Barcode readers installed at ticket gates at Abellio Greater Anglia stations, in a £3 million scheme.

27 Jun

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S&C travel discounted as passenger numbers decline sharply

Northern introduces Settle-Carlisle Line Day Ranger to reduce the cost of travelling on the line, against backdrop of sharply declining passenger numbers.

19 May

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RDG explains ticket restrictions

National Rail Enquiries is to provide detailed information on ticket validity and restrictions, and how passengers can claim refunds and compensation.

13 May