Passengers - Page 34

Chris Gibb doubts any passengers pay attention to posters displayed at stations detailing operator performance. “They’re only interested in their train."

Progress on implementing the Fares and Ticketing Review published in 2015 is “highly uneven with very limited progress” in some areas says CBT.

ScotRail records its best performance since May 2015.

c2c wins Innovation of the Year category at the National Rail Awards for its Automatic Delay Repay scheme

London Underground wins the prestigious Passenger Operator of the Year category at the National Rail Awards 2017

Southeastern Ambassador Pilot wins Customer Service Excellence Award

Greater Anglia Driver Stuart Connell rewarded with Outstanding Personal Contribution Life-Changer award

Seventeen Class 377s move to Southeastern, with first in traffic.

How the railway handles passenger complaints has long been identified as a cause of unsatisfactory customer satisfaction levels. TOM INGALL reports

Scotland to benefit from 34,000 additional seats per day from London when HS2 is completed in 2033.