Passengers - Page 35

More than 70% of the rail industry’s £13.5 billion income in 2014-2015 came from passengers. This has increased by 5%. Passengers supply £8.8bn of the funding.

Thirty-five jobs will be created at a new customer contact centre at Basingstoke that will be operated by South West Trains (SWT).

Train operators must start a national campaign to increase awareness of compensation for delayed services, says the Office of Rail and Road (ORR).

Campaign for Better Transport is calling for an investigation into the costs of the South East Flexible Ticketing programme (SEFT)

Rail passenger numbers for the 12 months ending January 2015 rose by 4.5% compared with the previous 12-month period.

Passengers still value human interaction despite the new technology introduced by the rail industry, according to new research released by Transport Focus.

Passengers were asked what they think of railway staff services and how they add to journey experience

A map launched by the Campaign for Better Transport (CBT) charts railway station usage from 1997, and reveals huge growth in passenger numbers

Rail Minister Claire Perry says smart ticketing on the railways is “an inevitability”, and that magnetic stripe tickets will be redundant in the future.

A third locomotive-hauled rake of coaching stock will be provided by Direct Rail Services to support Northern Rail’s trains on the Cumbrian Coast.