Passengers - Page 4

By Anthony Smith, Chief Executive of Transport Focus, addressed to Patrick McLoughlin, Secretary of State for Transport

A new 15-year franchise and a huge package of improvements for passengers - and now c2c wins the top operator accolade at RAIL's National Rail Awards 2015

RAIL examines the ScotRail initiative to improve the passenger experience and thereby increase journey numbers - via the Scottish scenery

With a major revamp and new trains in the pipeline, Caledonian Sleeper is redefining overnight rail travel

How do train operating companies deal with social media? Is it useful, or can it be a hindrance when passengers can access information ahead of railway staff?

ANTHONY LAMBERT explores how train operators and the rail industry can gain from knowing more about the detailed habits behaviours and demands of its passengers

ROB BRIGHOUSE and LIAM SUMPTER tell RICHARD CLINNICK how collaboration is improving performance, safety and customer service at Chiltern and Network Rail

PAUL CLIFTON investigates whether the rail industry or politicians have the appetite to abolish return fares and remove split ticketing.

STEFANIE BROWNE delves into the complex and controversial subject of rail fares

RICHARD CLINNICK examines how operators will cope with regulations demanding that all trains are made accessible for disabled users