Network Rail’s Open for Business programme has implemented its final reforms across the organisation, to encourage third party investment and delivery.
The reforms are designed to reduce cost, red tape and internal bureaucracy, in order to make the railways more attractive to investors, while also allowing other organisations to compete for work normally undertaken by NR.
They follow the publication in July 2017 of the Hansford Review, which was commissioned by NR to identify barriers to third party investment and delivery.
Among the recommendations taken forward by NR was a commitment to embed service level commitments by which other organisations can now hold it to account.
Meanwhile, NR says it has also embedded customer satisfaction surveys for investors and builders that have historically viewed its ASPRO (asset protection and optimisation) teams as gatekeepers to the network and difficult to work with.
Survey responses will now be used to provide a baseline against which ASPRO teams’ future performance can be measured.
NR has looked at 41 categories of risk to third parties, and established an ‘industry risk fund’ to enable it to take risk and fund liabilities when projects encounter unforeseen industry-related problems.
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