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Greater Anglia promises punctuality drive as performance improves

Managing Director Jamie Burles has vowed to do everything he can to get more Greater Anglia trains running on time.

This follows an improvement in punctuality over the past 12 months, where  5,000 trains that ran late in 2018 arrived within in one minute of their scheduled arrival time in 2019.

These figures were achieved despite a period of high numbers of cancellations on the rural routes in December when there were signalling issues that affected the Class 755 fleet (RAIL 894).

GA has been carrying out weekly performance summits with Network Rail, where every single minute of delay is analysed to see how that can be avoided in the future.

Burles said: “Overall we saw punctuality rise last year – even though we had a very difficult December on our rural lines when signalling issues preventing us from running a full train service and set back our new trains roll-out programme, which I’m very sorry about.

“We are keeping our focus on punctuality – I know it can be better and I’m determined to make sure it does get better.”

  • For the FULL story, read RAIL 901, published on March 25, and available digitally from March 21.

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  • CMG - 11/03/2020 02:44

    Really Could not be any worse My train is always late in arriving and it is the first one of the day! Pay nearly £7000 for an unreliable and uncomfortable service from Stowmarket to Stratford, but in the morning it is at least only one train In the afternoon's we watch the Norwich service sail l Past whilst I have to wait for a slow train and then guess what, change to wait for the next Norwich service to arrive! Will forward a picture of the toilets on this train that were like this for days

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