Passengers - Page 3

Comment

A level playing field

Anthony Smith, chair of the trade body Independent Rail Retailers, discusses how the organisation’s members can fuel growth

Passengers 11 Jul

Feature

Ticketless please! Slow march to a digital world

Simpler ticketing is high on the politicians' and passengers' wishlists. Tom Edwards looks at successful examples of pay-as-you-go systems in London.

Passengers 28 Jun

LNER_Azumas_at_KX_Apr_2023_ALAMY_2RWW47F

Feature

The first steps on the path to fares reform?

LNER ditching Off-Peak for a 70min semi-flexible fare has attracted criticism, but with TfL and the Scottish Government also encouraging new ways of paying for your journey, is momentum gathering?

Passengers 5 Jun

The crumpled wreckage of the Birmingham-Glasgow TPO at Rickerscote in March 1996. The collision claimed the life of a postal worker. PRESS ASSOCIATION.

Comment

What do passengers want and expect?

No passenger wants an unsafe railway, but do they want one that closes to avoid any risk?

Passengers 30 May

Comment

Fares reform: passengers must be the priority

Transport Focus research consistently confirms value for money as a top priority for passengers. Only reliability and punctuality come close in importance.

Passengers 28 May

Passengers board a Chiltern Railways service bound for Birmingham Moor Street at Solihull on December 3. 2021.

Comment

Wolmar: what a Labour government should do to reform rail

The railway model should be based on the people who use it - the passengers says Christian Wolmar.

Christian Wolmar 16 Jan

News

Temple Meads chosen for technology contest

Bristol Temple Meads has been selected for a competition in which small companies try out ideas to make all UK stations more passenger-friendly places.

25 Oct

Feature

A new rail fares system fit for the 21st century

Fares and ticketing reform are long overdue. But what changes to each would be required to drive revenue growth and reinforce the value of the railways?

Passengers 1 Oct

Feature

Improving the passenger experience

PETER PLISNER looks at what can be done to deliver a better on-board customer environment to match the new wave of discretionary travel

Passengers 29 Jun

News

Huddersfield station lift to open in April

Passengers using Huddersfield station are being reminded that the lift on platform 1 will remain out of action until April 4.

25 Mar

News

Regional variations for train journeys

New analysis of data from the Office of Rail and Road shows how the impact of COVID-19 on passenger numbers in the first year of pandemic varied between regions

25 Feb

News

GUEST COLUMN - The digital revolution

Guest Column by Andy Symonds, Business Development Consultant, CACI

21 Feb

News

ORR demands better planning of engineering possessions

“Improved planning, monitoring and delivery of possessions is essential in not only reducing disruption to passengers, but also in reducing costs.”

20 Oct

News

Plaque unveiling marks Queen Street completion

A concourse with longer platforms and double the circulation space will greet passengers arriving at Glasgow Queen Street station

12 Oct

News

SWR carries out self-survey on passenger impact

South Western Railway has become the first passenger operator to assess and announce good things it believes it's doing for its workforce passengers & community

31 Jul

News

ORR: refund rights and accessibility improve

Britain’s rail industry has delivered improvements for passengers - particularly on refund rights and accessibility - despite the challenges of the past year.

18 Jul