Passengers - Page 3

Most passengers step from platform to train without a thought. But for some it’s a chasm they struggle to bridge.

Network Rail CEO ANDREW HAINES will call on years of railway experience in his determination to put passengers at the heart of NR culture.

This report argues that it is “imperative that public transit agencies take a leadership role”

How the railway handles passenger complaints has long been identified as a cause of unsatisfactory customer satisfaction levels. TOM INGALL reports

After decades of debate, a large-scale trial of changes to rail fares will start in May. PAUL CLIFTON investigates

After years of neglecting accessibility requirements,TOCs must now turn their attention to helping passengers experiencing episodic mental health disorders

ANTHONY LAMBERT looks at the generational differences behind current travel patterns

Smartcards are popping up for passengers everywhere, but is the technology already out of date, superseded by contactless bank cards? PAUL CLIFTON reports

The Reading redevelopment is proof of how several contractors working in harmony can result in a spectacular success

Members of the RailReview Editorial Board discuss the RailReview Manifesto open letters to Secretary of State Patrick McLoughlin and Chairman Sir Peter Hendy