Passengers - Page 2

From Transport Focus’s perspective, the key to GBR success will ensuring the customer is at the heart of GBR and its decisions, says Alex Robertson.

“It can be expected that fares will be higher for travel at peak times which relate to specific events.” - Industry Insider

Christian Wolmar reckons he has a simple plan to sort out the network's confusing fares structure and ticketing anomalies.

Against a £2.4bn annual shortfall, ticket pricing will need to change, says our Industry Insider.

Philip Haigh examines two incidents which highlight the need for excellent customer service to go hand-in-hand with reliable services

The last government should never have scrapped wifi for passengers and Labour should restore it, says Christian Wolmar.

Transport Focus Director Natasha Grace considers how any fares and ticketing reform should take into account the role of station staff

“There is now a very different pattern of demand for travel, brought about by the widespread ability to avoid a journey by working from home.”

Anthony Smith, chair of the trade body Independent Rail Retailers, discusses how the organisation’s members can fuel growth

No passenger wants an unsafe railway, but do they want one that closes to avoid any risk?