Virgin Trains deploys staff to manage football crowds

Staff with training including in conflict resolution techniques will be deployed by Virgin Trains (VT) to cater with busy football crowds.

There will also be dedicated coaches aboard its trains for fans as well as bespoke catering packages, while stations will be kept clear of clutter where possible.

New Event Hosts will concentrate on busy periods before kick-off, and after the games. They will be marked out in pink high-visibility vests as this colour is known to have a calming effect on crowds.

VT has introduced this following feedback from fans and other passengers, and has been working with the British Transport Police and football authorities regarding the situation.

Gary Steele, VT Event Coordination Manager said: “Providing a better environment and engaging with them and other customers on busy days will help remove any points of potential conflict and offer everyone a better customer experience and a smooth, safe and enjoyable journey.”


Chief Superintendent Allan Gregory from British Transport Police said: “This is an important step forward in helping to improve the experience of football supporters and other rail passengers alike.”

  • For the FULL story, read RAIL 870, published on January 16, and available digitally on Android, iPad and Kindle from January 12.



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