Passengers consulted on new East Anglia franchise

The Department of Transport has launched a consultation into the next East Anglia franchise. The new franchise starts in October 2016. 

Significant improvements are planned for the East Anglia rail network as Government forges ahead with plans to reduce journey times between Norwich and London to 90 minutes.

Now, the Department for Transport is asking passengers, businesses and local councils for their views.

Rail minister Claire Perry said: “We are committed to putting passengers at the heart of the rail network. This consultation will help us prioritise the improvements that people want to see. I really encourage everyone who uses the railway in East Anglia to tell us what they think.”

No decisions regarding the new franchise will be made without considering the consultation responses.

The consultation asks passengers for their views on a range of subjects, including:
• how existing services can be improved;
• the need for improved rolling stock and additional seating;
• the punctuality of existing services; and
• how stations, security and customer information can be improved.

The consultation will run until 16 March 2015. To view the consultation visit the East Anglia Rail Passenger Franchise page ( .

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  • Roy Jillings - 10/12/2014 15:42

    Having used Abellio-Anglia rail services over the last few years. My only gripe is with the seating capacity of the trains running from Norwich on the rural lines. Adding a third car to the mostly two car units would greatly improve the situation, especially during the summer months.

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