RDG keen to expand Passenger Assist scheme

A total of 3.5 million assistance scheme journeys have been made in the two years since the Rail Delivery Group launched Passenger Assist, says the RDG.

Users can request assistance when booking in advance via an app or website. This can include arranging for a ramp, help with boarding a train, or being taken to their next train or the exit.

With 188,926 registered users, an average of 5,000 assists per day were provided. But the app remains relatively unknown among disabled users, with only 30% of those who could benefit from it aware of its existence.

The service is also not without its critics, for a variety of reasons - not least that journeys must be booked at least two hours ahead, while 13% of users said their experience of using the service was not positive

Read this article in full in RAIL issue 987 here

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