Accessibility features, both physically in railway stations and online, “often feel like a bolted-on afterthought and are therefore not always fully functional”.
That’s the claim of Molly Watt, accessibility and usability consultant at digital products and services designer Nexer Digital, who says the railway needs to be made more accessible.
“Accessibility issues are not simply limited to physically getting around the train or station, but run deep in the sector,” she said.
“Staff are often not adequately trained to understand special needs, and digital offerings lack fundamental inclusive features.
“As the world reopens, rail providers must make improvements so that people with disabilities are not excluded from enjoying life post-lockdown and travelling on trains to do so.”