Nearly three in ten Govia Thameslink Railway services failed to reach their destination on time between June 26 and July 23, according to figures from the Office of Rail and Road.
GTR was by far the worst performing operator in that period. The figure was also the highest recorded since current statistics started in 2004.
The period covered strike action by guards in the RMT union. It also included weeks of disruption caused by high levels of sickness among train crew, which both GTR and the Government claimed amounted to unofficial strike action.
Some 70.4% of GTR services arrived within five minutes of the scheduled time. The next worst operator was Virgin Trains East Coast (82.2% of trains on time). The average for England and Wales was 87.1%.
From July 11 the figure is based on performance relative to GTR’s emergency timetable, not the full schedule.
A spokesman said: “We fully recognise that these figures are unacceptable. It was another very challenging period for GTR. Punctuality performance was affected in the main by continuing train crew availability issues and infrastructure problems.”
- For more on the Southern situation, read RAIL 810, published on September 28.
- For more on the punctuality figures, read RAIL 810, published on September 28.