The House of Commons Transport Select Committee is to conduct a series of inquiries into the future of Britain’s railways, and is inviting written submissions on how to improve the passenger experience.
It follows the super-complaint by consumer body Which? and the Transport Focus National Rail Passenger Survey. The committee is seeking submissions on provision of passenger information, ticketing (including smart tickets and part-time season tickets), on-train facilities including WiFi and power sockets, performance measures, and methods of holding operators to account for poor performance.
Oral evidence on one of the committee’s other inquiries about technology is likely to be heard in May, while future investigations will consider rail safety, governance and financing, and franchising. A call for evidence on the latter is expected shortly.
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