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Disabled rail passengers test ‘Turn up and Go’ scheme

A new scheme is being trialled at 36 London national rail stations whereby disabled passengers can travel without the need to pre-book assistance.

The ‘Turn up and Go’ scheme will be trialled for six months at stations including Charing Cross, Victoria and Wimbledon. All stations in the scheme have level access to platforms, and will have staff available to assist if required.

Disabled passengers can still book advance assistance at Turn up and Go stations.

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  • jan altus - 12/05/2015 20:00

    Call me cynical but ... aren't they taking the easy option by choosing 36 stations which already have step-free access?

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  • John Bailey - 20/05/2015 14:13

    It should have been trailed at more difficult to access stations for disabled, the flat easy ones you can generally sort yourself out. Even stations you book help at don't always have it when you arrive, happened to me a few times this year.

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  • Elisabeth - 22/05/2015 15:42

    Great News. As a wheelchair user I do not usually know exactly when I will be traveling back frrom London. Hospital appointments and committee meetings are rarely a predictable length, and traffic can treble the time sometimes it takes to get back to the station. I do not want to wait around for hours when I have tickets that allow me on any train. Hopefully mainline stations such as Euston, St Pancras and Kingscross are also on the list

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    • Natalie Horton - 26/05/2015 10:55

      Hi Elizabeth, I can confirm that St Pancras are currently trialling Turn up and Go, although unfortunately Euston and Kings Cross are not.

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  • Stephen - 24/05/2015 20:57

    SO what are the 36 stations then, do not keep us in suspense

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    • Natalie Horton - 26/05/2015 10:53

      Hi Stephen, The full list of stations are as follows: Balham, Barking, Caterham, Charing Cross, Cheam, Clapham Junction, Coulsdon Town, East Croydon, East Dulwich, Fenchurch Street, Hackbridge, Kenley, Lewisham, Limehouse, Liverpool Street, Mitcham Eastfields, Mitcham Junction, Norbury, Purley, Riddlesdown, Sanderstead, St Pancras International, Stratford, Stratford International, Streatham Common, Streatham Hill, Sutton, Thornton Heath, Upminster, Victoria, Wallington, Waterloo, Waterloo East, West Norwood, Wimbledon, Woolwich Arsenal.

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