Abellio Greater Anglia has been given a ‘TrainingMark’ accredictation for its ‘Inspire’ training programme by the Institute of Customer Service. This means it is accredited by the UK’s professional body for customer service. It was awarded following an independent evaluation. AGA has gained ‘Professional’ membership, which is the highest level available.
Abellio Greater Anglia’s Customer Service Director, Andrew Goodrum, said: “Since the franchise began we have invested in our ‘Inspire’ training programme that has seen all front line staff taking part in a two day Customer Service course.”
Mystery shopping surveys have demonstrated that the ‘Inspire’ programme is having a positive effect with many staff achieving perfect scores of 100% for providing excellent customer service when they are secretly assessed by mystery shoppers.
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