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Enhanced Delay Repay to start on GTR

GTR 700109 at Blackfriars on May 24. RICHARD CLINNICK.

Better compensation for late-running trains will be introduced on Govia Thameslink Railway (GTR) within the next six months, before being rolled out to other impending franchises.

The so-called ‘Delay Repay 15’ scheme announced by Secretary of State for Transport Chris Grayling on October 13 will entitle passengers to 25% of the total cost of a single fare for delays of between 15 and 25 minutes. Existing thresholds of 50% of the single fare for delays of 30 to 59 minutes, 100% for delays of more than an hour, and 100% of the return fare for delays of more than two hours will still apply.

The policy will be introduced on GTR first, followed by the new South Western, West Midlands and South Eastern franchises. All future franchises will include requirements for the policy, and the Department for Transport says it will “explore opportunities” to roll it out on all franchises in the current Parliament.

The news was welcomed by campaign group Railfuture, which says it is urging the Welsh and Scottish Governments to follow suit. 



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  • Andrewjgwilt1989 - 31/10/2016 22:02

    Good idea. But still GTR and Southern are causing such a stir with so many planned strikes that passengers want to have a better train operator and even more extra trains with extra capacity.

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