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Poll

As lockdown restrictions ease and we start to consider travelling again, the future of cross-Channel operator Eurostar remains uncertain.
Eurostar is seeking financial support from the UK Government, citing higher access charges here as a reason.
The French Government has pledged to provide support for the operator, while £200 million has been provided by one of its shareholders, Caisse de Dépôt et Placement du Québec (CDPQ) and Hermes Infrastructure.
Registered in the UK and supporting 3,000 jobs either with the business or in the supply chain, the company is, however, 55% owned by SNCF (French state rail), 40% by CDPQ/Hermes and 5% by SNCB (Belgian state railways).
So: Should the UK Government provide financial assistance to Eurostar?

View the poll

Tram Driver - Customer Service Officer (Tram / Rail / Transport)

  • Job added:   28 January 2021
  • Salary:   £19384/annum Increasing to £20,446.50
  • Location:   WS10, Wednesbury, Sandwell
  • County:   West Midlands (County)
  • Job Type:   Permanent
  • Reference:   213079940
  • Company:   CV-Library
Tram Driver - Customer Service Officer (Tram / Rail / Transport)

Wednesbury, West Midlands

Starting on £19,384 (probation and training) Increasing to £20,446.50

Full Time, Permanent

Our client is the name for the region’s popular and growing tram network. It is an inspiring time for our client as the Combined Authority delivers a £1.3 billion investment plan set to significantly expand the tram network, bringing even greater connectivity to people, places and business.

The Role

Our client now has an exciting opportunity for a Driver - Customer Service Officer to join their team driving their trams and providing safe and comfortable journeys to all customers. You’ll also ensure you provide exceptional service and travel advice.

Key Responsibilities

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To ensure that all customer have a valid tickets or pass

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Promptly and accurately communicate travel disruption information using the communication methods available.

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Develop an in-depth knowledge of products and services, including ticketing options, surrounding and other transport modes.

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Report any safety critical concerns or behaviours through the correct internal procedure.

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To complete thorough and accurate incident reports when applicable.

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You’ll gain awareness of the surrounding Tram and stop conditions and report any deficiencies.

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You’ll develop a compressive knowledge of By-laws and Conditions of carriage with a particular focus on customer comfort.

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To drive a tram on the Metro system.

What you’ll need:

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Excellent customer service experience in a fast-paced environment.

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Strong listening and communication skills

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Experience in a forward-facing customer focused role.

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High levels of attention to detail

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The ability to work to tight deadlines whilst delivering a safe and dependable service.

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Ability to stay calm within a pressurised environment whilst dealing effectively with customer expectations.

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You’ll hold a full clean UK Driving Licence, held for a minimum of 12 months.

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Due to insurance purposes it is essential you are 21 years old or above.

What our client offers in return?

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Competitive Salary;

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25 days holiday + bank holidays;

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Free travel on local trams and buses for you and your partner

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Contributory Pension Scheme;

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Life Insurance

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Discounted Gym Membership.

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24/7 365 Employee Assistance Programme (EAP)

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Company Uniform

If you’re a customer service professional looking for a new challenge, we’d love to hear from you!

Closing Date: 16th February 2021

Interviews will be held: Week commencing 15th February

Start Date: Monday 1st March 2021

You can apply this job via clicking the button below.

Apply online