Out of Hours Hotel and Rail Consultant

Becoming an Out of Hours Hotel & Rail Consultant with Travel & Events:

To work within a team servicing one or multiple customers, to ensure that we meet or exceed customer service level agreements.

This role can be based in our Stockport or Taunton offices and you will work in a 4 on, 4 off shift pattern covering evenings and weekends.

What you will do:

* To process hotel and rail bookings, amendments and cancellations via multiple contact channels
* Ensure best value fares/rates are offered in line with customer requirements
* To effectively resolve customer and supplier queries, escalating where appropriate
* To deliver customer service excellence through accuracy and quality
* To highlight service, savings, processes and policy compliance opportunities to the operational management team
* To communicate in a professional manner at all times both internally and externally

Your experience will include:

* Hotel and rail reservation experience
* Experience of working in a Customer Service environment
* A sound geographical knowledge
* Ability to work in a team as well as independently
* Flexible
* Ability to multi task

About Travel & Events

We support businesses to understand the complex needs and challenges facing each organisation when considering their business travel, meetings and event programmes. By understanding these challenges, we uncover opportunities that go beyond the obvious and tailor our approach and technology capabilities to unlock real value. We turn data into meaningful and actionable insight and apply our smarter working practices to influence changes in behaviour, avoid unnecessary travel and drive best practice.

Through our flexibility and specialist experience (over 40 years of it) that’s within our DNA, we apply our depth and breadth UK market knowledge, underpinned by innovative technology to create compelling solutions that deliver smarter buying, planning, booking and travelling. We’re large enough to make a difference, but small enough to care, and we will revolutionise business travel, meetings and events services through our knowledge, curiosity and innovation to enable every customer to realise the value of smarter working.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day’s, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership