IT Service Desk Manager - Rail and Infrastructure Major Project

IT Service Desk Manager - Rail and Infrastructure Major Project

An Amazing opportunity to lead and support internal IT systems and processes in line with the companies' goals and objectives.

Location: - West London

Salary: - £55,000 - £65,000 Basic + Package

Role Description:

Our client - A major pioneer for large rail and infrastructure projects is now seeking an IT Service Manager to work on providing assistant within our head office supporting a large workforce across multiple sites in a major project in London. With a business plan to grow to 100+ people in the first 12 months before hitting their target of people in year 3.

Qualifications:

Experience of developing up from 1st and 2nd line IT support
Solid expertise in information technology platforms (Office 365, Windows operating systems)
Has the initiative to constantly learn and stay up to date with technical knowledge
Can think through problems, troubleshoot in a methodical manner and escalate as required
Able to work independently and manage/priorities
Proven organisations skills and structured methods of workingRole Requirements:

Working with our Joint Venture partners on our joint service desk
Monitor, manage & maintain core IT equipment within the group
Resolving level 1 issues/requests with networks and other systems
Providing technical assistance for questions and problems
Following up with customers and service providers/level2 to ensure full resolution of issues
Managing escalation process efficiently, ensuring second level/supplier is provided with relevant information and constantly chased.
Testing and maintaining equipment such as Projectors, VC systems, Printers & Plotters etc
Ensuring IT systems are maintained and accurate
Set up IT devices/tools for new employees as part of the onboarding process
Liaise with the company's head office and provide support to resolve any IT Issues
Check the operation of printers, scanners, plotters
User management (creation and deletion of user accounts across several systems)
Assist IT Management in ensuring that goals set in the IT Strategy & plans are achieved
Ensure that IT Helpdesk tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed & closed to the required standard
Ensure All IT systems & equipment i.e. servers, switches, routers are setup to the required standard, updated where applicable, fully documented & where applicable, asset tagged & logged in the IT Asset DatabasePLEASE NOTE

You must live and be eligible to work in the UK to apply for this position

If you are interested in applying for this position, please forward your CV

Alternatively you can speak to Phil by phoning (phone number removed).

All correspondence will be dealt with in the strictest of confidence