What you'll be doing:
Understand and correctly record customer policies, bookings and profiles in all relevant company systems
To highlight service, savings, processes and policy compliance opportunities to the operational management team
To build strong relationships with internal and/or external customers
To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques
To process bookings, amendments and cancellations within service level agreement (SLA) through multiple contact channels
What we're looking for:
Computer literacy required, preferably with Microsoft Office experience - enabling basic data entry
Strong written and verbal communication skills
Experience of working in a Customer Service environment
A sound geographical knowledge
Ability to prioritise workloads and work under pressure
Flexible and enthusiastic approach
About Capita Travel and Events
We're industry experts, data crunchers and behavioural scientists. We go beyond driving down costs and everything else that's complicated with travel, meetings and events. We keep travellers safe, healthy and relaxed every step of the way with award winning service, powerful data and transformative tech.
Capita Travel and Events is part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
What's in it for you?
A competitive basic salary
23 days holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees
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