Evenings and Weekends Hotel and Rail Consultant

Becoming an Evenings and Weekends Hotel and Rail Consultant with Capita Travel & Events:

Capita Travel & Events are looking for an Evenings and Weekends Hotel and Rail Consultant to join their high performing team based in Taunton.

As a Customer Support Executive, you will work within a team servicing one or multiple customers, using our specialist knowledge and insight to ensure that we meet or exceed customer experience expectations, service level agreements, and maximise potential revenue.

This role is offered on a full-time permanent basis working 44 hours per week between 8am and 8pm, 4 days a week including weekend and bank holidays.

What you'll be doing:

Understand and correctly record customer policies, bookings, and profiles in all relevant company systems
Obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques
Process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels
Deliver excellent customer service quality and accuracy in line with the expected standards of your role, ensuring you meet the requirements of the customer in a timely manner
Ensure best value fares/rates are offered and agreement reached in line with customer requirements
Effectively resolve internal and external customer and supplier queries, escalating where appropriateWhat we're looking for:

Computer literacy required, preferably with Microsoft Office experience
Strong written and verbal communication skills
Ability to prioritise workloads and work under pressure
Flexible and enthusiastic approach
Experience of working in a Customer Service environment desirable
A sound geographical knowledge is beneficialAbout Capita Travel & Events

Capita Travel & Events is not a regular travel, meetings, and events company. We do all the things you'd expect us to, but booking travel, meetings, and planning events is only the tip of the iceberg in terms of what we can do. We have a talented team of 850 people combining their knowledge and expertise to create one powerfully unique business. Our brilliant, like-minded people thrive in our friendly, fast paced, atmosphere. If you think you could add something to the team and want to be a part of our future, we'd love to hear from you.

Capita Travel & Events are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

A competitive basic salary
23 days holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technologyYou'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership