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Driver - Customer Service Officer (Tram / Rail - Driver)

  • Job added:   11 May 2021
  • Salary:   £19384/annum
  • Location:   Wednesbury, Sandwell
  • County:   West Midlands (County)
  • Job Type:   Permanent
  • Reference:   213714081
  • Company:   CV-Library
Driver - Customer Service Officer (Tram / Rail - Driver)

Location: Wednesbury, West Midlands

Salary: Starting on £19,384 (probation and training) Increasing to £20,446.50

Full Time, Permanent

Our client is the region’s popular and growing tram network. It is an inspiring time for our client as the Combined Authority delivers a £1.3 billion investment plan set to significantly expand the tram network, bringing even greater connectivity to people, places and business.

The Role

Our client now has an exciting opportunity for a Driver - Customer Service Officer to join their team driving their trams and providing safe and comfortable journeys to all customers. You’ll also ensure

you provide exceptional service and travel advice.

Key Responsibilities

* To ensure that all customer have a valid tickets or pass

* Promptly and accurately communicate travel disruption information using the communication methods available.

* Develop an in-depth knowledge of products and services, including ticketing options, surrounding and other transport modes.

* Report any safety critical concerns or behaviours through the correct internal procedure.

* To complete thorough and accurate incident reports when applicable.

* You’ll gain awareness of the surrounding Tram and stop conditions and report any deficiencies.

* You’ll develop a compressive knowledge of By-laws and Conditions of carriage with a particular focus on customer comfort.

* To drive a tram on the Metro system.

Please see the full list of responsibilities on the Job Description attached.

What you’ll need:

* Excellent customer service experience in a fast-paced environment.

* Strong listening and communication skills

* Experience in a forward-facing customer focused role.

* High levels of attention to detail

* The ability to work to tight deadlines whilst delivering a safe and dependable service.

* Ability to stay calm within a pressurised environment whilst dealing effectively with customer expectations.

* You’ll hold a full clean UK Driving Licence, held for a minimum of 12 months.

* Due to insurance purposes it is essential you are 21 years old or above.

What our client offers in return?

* Competitive Salary;

* 25 days holiday + bank holidays;

* Free travel on local trams and buses for you and your partner

* Contributory Pension Scheme;

* Life Insurance

* Discounted Gym Membership.

* 24/7 365 Employee Assistance Programme (EAP)

* Company Uniform

If you’re a customer service professional looking for a new challenge, we’d love to hear from you!

Closing Date: 31st May 2021

Interviews From: 7th June 2021

Start Date: Mid-June 2021

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