Job Title: Cleaning Supervisor
Reporting to: Presentation Manager
Location: Greater Anglia Network (this requires travel between stations)
Hours of Work: 40 hours per week, flexible start and finish times
Salary: £24,000 PA
Carlisle are currently seeking a Supervisor to support the Appearance Manager and the management teams on the Greater Anglian Station Cleaning contract.
As the Supervisor within the cleaning department of the business you will help manage the Greater Anglia Station Cleaning contract with the Appearance Manager in order to enhance Carlisle Cleaning's reputation and ensure the profit potential of the contract is realised, whilst maintaining high corporate standards at all times.
This role will include a variety of tasks including the following:
To motivate and support site staff to ensure maximum efficiency, take responsibility for the day-to-day running of the cleaning service provision provided to the client, Greater Anglia, to make sure contractual standards are delivered to the required standard and develop good working relationships with all client representatives.
Manage the issuing of all uniforms to new starters together with the instructions that outline the standards of presentation expected and the consequences for a failure to meet those standards.
Monitor staff performance taking remedial action where required and using corporate guidelines where performance fails to meet the standard. Be responsible for operational performance against defined performance standards as designated by the contract.
Maintain effective communication and contact with the Appearance Manager to ensure operational performance and standards match Company policies and procedures.
Carry out frequent inspections on staff, compile reports, issue instructions and in general control the service delivery. Report on these matters to Appearance Manager on a daily basis.
To ensure staffing levels meet operational requirements to ensure that standards are maintained.
Ensure service levels are set and monitored in order to deliver a consistently high level of service to our clients by completing cleaning audit, periodic checks, machinery/ equipment checks, and any other relevant monitoring tools as required
Provide support and guidance to the supervisory/team leaders team
Ensure operatives have clear objectives and their performance is regularly reviewed.
Manage the team by means of weekly meetings, reports, counselling, and training.
Ensure effective staff meetings are arranged and attended for all shifts
Take responsibility for ensuring compliance with Company procedures and policies, in particular proper completion of necessary paperwork systems for quality, environment, health and safety. Ensure compliance with legal requirements.
Monitor customer satisfaction and service levels including agreed KPIs, design and implement appropriate action plans to improve standards where necessary.
Ensure effective staff training and development; including succession plans are in place.
To ensure that all employee work for Carlisle Cleaning on the contract comply with all client and company policies and procedures and adhere to the statutory obligations contained in the Health and Safety at Work legislation
Essential Qualifications and Qualities:
Positive, motivated leader
Passion for excellent customer service
Proactive - ability to think outside the box
Quest for continuous improvement
Highly flexible and adaptable
The ability to work flexible hours
Organised and methodical
Ability to multitask and make sound decisions quickly
Experience of effectively leading and training teams
Experience of working effectively in a team
Evidence of taking responsibility
Willingness to take responsibility
If you believe you are a great fit for the role, please apply now and our Recruitment Manager will be in touch
You can apply this job via clicking the button below.