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Customer service

RAIL Features 7 Dec

Merseyrail sets the benchmark
RAIL Features 25 Aug

FROM THE FILES: Shaping RSSB's mission
Network 22 Sep

National Rail Awards 2017: Southeastern Ambassador Pilot wins Customer Service Excellence Award
News 26 Sep

Public transport is ‘worst for customer service’
Network 29 Apr

Southeastern rolls out new information displays to 13 stations
Network 16 Apr

Virgin Trains launches lost luggage tracking service
Network 15 Jan

Greater Anglia training programme wins accreditation

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Network

Angry reactions as PM Sunak pulls the plug on HS2
Network

Improving Southern’s performance
Network

Metro extension opens after three-year delay

Network

Avanti and CrossCountry awarded new contracts
Network

Scotland commences six-month fares trial
Network

Siemens secures upward mobility
Network

National Rail Awards: all the winners
Network

Freight operators urge a fairer deal
Network

MPs seek assurance on minimum service levels

Network

Gibb leaves ScotRail amid ‘micro-management’ rumours

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